The role:

As our new Major Event Response & Quality Assurance Manager, you will be responsible for leading and managing the Event & Crisis Management response and Technical Assurance function within Motor Claims & Assessing. This role ensures operational excellence, compliance, and continuous improvement in claims handling processes, whilst also safeguarding business continuity and effective response during unexpected disruptions, crises, and major weather events.

You will:

• Develop and refine comprehensive Motor C&A Event & Crisis Management strategies

• Manage the testing and execution of major event and Business continuity response plans & strategies, ensuring operational readiness and effective coordination during major events and critical incidents

• Lead the design, implementation, and continuous improvement of the Motor Claims Technical QA programme, overseeing compliance monitoring, performa...