Full-time, Permenant Opportunity 
Located in Homebush
Asap Start

About the company


The client we are working with is a leader within the environmental technology industries. They are growing and prospering for over 120 years and are operating across 32 locations nationally.
 


About the role

The role is 10am - 6pm. 

Manage customer portals to ensure smooth operations and user satisfaction.

Assist in overseeing responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness.

Take ownership of customer queries and complaints, resolving them promptly within specified guidelines. Escalate issues when necessary.

Maintain the accuracy of customer information in databases through regular updates.

Establish and maintain effective communication channels with all relevant stakeholders.

Collaborate with other departments to effectively resolve custome...