Overview

We are looking for a Senior UX / Service Designer to lead the design of a standardised, scalable digital platform supporting complex, workflow-driven processes. This role focuses on end-to-end service design, platform convergence, and configurable UX patterns across multiple stakeholders and agencies.

You will work closely with Product, Business Analysts, Engineers, and Architects to translate complex processes into clear, intuitive user experiences while balancing standardisation with necessary flexibility.

Responsibilities

Discovery & Current-State Analysis

• Lead discovery workshops to map end-to-end user journeys across applicant and internal officer workflows
• Document systems, touchpoints, communications, roles, and approval processes
• Identify pain points such as manual work, bottlenecks, duplicated effort, and poor visibility
• Collaborate with Architects and BAs to understand system architecture, i...