Summary

At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a service‑driven and detail‑oriented Guest Experience Officer to join our team on a 6‑month temporary contract. This role is ideal for hospitality professionals who are passionate about guest experience and committed to delivering personalized, memorable stays that exceed expectations.

Organization

Grand Hyatt Barcelona

About The Role

As a Guest Experience Officer you will be responsible for ensuring an exceptional guest journey from arrival to departure, acting as a key point of contact and a true ambassador of the brand. You will work closely with the Front Office and other departments to anticipate guest needs, manage special requests, and deliver the highest levels of satisfaction. This is an operational role with rotating shifts, including weekends and public holidays.

Guest Experience & Personalized Service

• Pro...