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[LPS] Service Delivery Manager - AWS

🏢
Lenovo
📍 Singapore, Singapore
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Location Singapore
📅
Posted June 09, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description and Requirements

Responsibilities:

1. Service Delivery & Operational Excellence

  • Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
  • Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
  • Maintain service continuity and incident response readiness, including after-hours escalation management.
  • Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
  • Champion service improvement initiatives automation, observability dashboards, and event correlation tuning).

    • 2. ITIL Governance, Risk & Compliance

  • Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
  • Own the operational governance framework, including SOPs, e...

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    📍 Location Details

    🌆
    City
    Singapore
    🗺️
    Country
    Singapore
    🚗
    Commute
    Local Area

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