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[LPS] Service Delivery Director - AWS Cloud

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Lenovo
📍 Singapore, Singapore
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Location Singapore
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Posted June 11, 2026
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Commute Local Area
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Job Description

Description and Requirements

Service Delivery Leadership & Governance

  • Provide overall leadership for service delivery across multiple government accounts under the GCC and hybrid infrastructure environment.
  • Define, implement, and enforce service governance frameworks in alignment with GovTech’s ICT standards, IM8, and Ministry-level SLAs.
  • Lead the end-to-end delivery lifecycle—covering incident, problem, change, and release management—ensuring consistent adherence to service protocols and escalation paths.
  • Establish and maintain robust “maker-checker” and audit-ready processes to ensure accountability and compliance.

    • Stakeholder & Agency Engagement

  • Serve as the senior point of contact for agency CIOs, IT Heads, and GovTech cluster leads, ensuring transparent communication and proactive escalation management.
  • Conduct monthly and quarterly service reviews (QSRs...

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    📍 Location Details

    🌆
    City
    Singapore
    🗺️
    Country
    Singapore
    🚗
    Commute
    Local Area

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