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LPG Customer Engagement Specialist
Genesis Energy NZ
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hamilton, New-Zealand
Location
hamilton
Posted
June 14, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job level: Experienced
Work type: Permanent full-time
Role Overview
As Customer Engagement Specialist , youβll play an important role in supporting operational excellence across Genesisβ LPG business. This role is all about connecting people, solving problems and improving the way we work.
Responsibilities
- Act as the key escalation point for complex LPG customer and operational issues across Genesis teams.
- Take ownership of delivery issues, compliance concerns, customer complaints and property damage incidents, working across teams to drive timely and effective outcomes.
- Identify recurring pain points, process gaps and customer experience themes, turning insights into improvement opportunities.
- Support operational initiatives, working groups, communications and process change activity across LPG.
- Help simplify, automate and improve workflows, reporting tools, documentation and operati...