Elevate merchant relationships as a Relationship Manager in JPMorganChase Payments. Focus on engaging at-risk merchants while delivering outstanding service in a fast-paced environment.
As part of the Merchant Services Loyalty & Retention team, you will be integral to maintaining client satisfaction and retention. This role emphasizes relationship management, negotiation, and analytical skills to address client needs. You will utilize various technologies to manage incoming and outgoing communications effectively.
Key Responsibilities:
• Manage calls for at-risk clients in a metrics-driven manner
• Build rapport and deliver tailored solutions to retain clients
• Navigate multiple technologies while assisting clients
• Analyze issues merchants face and propose improvements
• Cross-sell value-added products to enhance merchant experience
Requirements:
• Strong client service background handling escalated issues
• Proficient in technology and MS Office applic...