Perform Front Office Operations team's delivery of guest services to ensure adherence to organisational standards and procedures daily front office activities to ensure operational efficiency resources and allocate work assignments to team members irregularities related to the delivery of front office service suggestive selling techniques to sell and to promote other services of the lounge to mazimise revenue the check-ins and check-outs for guests and large groups cashier-related functions all wake-up calls request timely proper telephone etiquette
Drive service and operational excellence day-to-day operations to deliver high level of service for our guests consistently and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards out regular checks of all areas of the lounge to ensure cleanliness and tidiness at all times and the functionality of all facilities. briefing on events and updates for new...