Job Responsibilities: Understand and comply with SOPs and customer requirements for assigned accounts Ensure smooth daily operations of the team Be main point of contact for customers, agents and ops team coordinating day-to-day operational matters Communicate clearly with customer/agent/ops team and seek clarification when instructions are unclear Handle import and export documentation, including permit declarations Prepare shipping documents such as invoices, packing lists, and draft Bills of Lading Coordinate export arrangements with shipping lines and airport agents Perform accurate data entry, billing, and filing Supervise team performance to ensure tasks, entries, and billings are completed accurately and within timelines Carry out any other duties assigned by Management or Superior Job Requirements: Good team player with initiative and keen learning interest. Excellent follow-up and interpersonal skills with ability to interact well with internal and external customers. Versatil...