Responsibilities

: - Responsible for providing technical support and prioritization related to system solutions.- Responds to user inquiries, isolates problems, and supports implementation. - Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions.- Ensure that system changes are accurate with limited impact.- Applies established business rules for daily error management.- Follow tasks/projects through to completion following project management principals- Document process flows to better engage end user requirements and translate to systems development/engineering as needed- Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation- Meet customer deadlines and provide required metrics/reports through data extraction- Maps and documents standard operating processes and participate...