Overview

Position: Lobby Lounge Manager (Pre-opening) for Waldorf Astoria Kuala Lumpur

The role involves overseeing lobby lounge operations with a focus on luxury guest service, team leadership, and ensuring compliance with safety and brand standards.

Responsibilities

• Operations : Oversee daily restaurant operations, ensuring adherence to hotel policies and Forbes standards; conduct pre-service inspections; ensure proper lighting, ambiance, and sound to create a luxurious dining atmosphere; manage the sequence of service between kitchen, bar, and front-of-house; monitor beverage preparation and presentation; lead pre-shift briefings; oversee reservations and seating; enforce timely food and beverage delivery; supervise event setups and promotions; handle guest complaints professionally; enforce beverage control policies and inventory; maintain strong floor presence and collect guest feedback; review and update SOPs; ensure HACCP, s...