The Lobby Lounge & Concept Store Manager is a dual-role position responsible for leading the operations of the Lobby Lounge a vibrant social hub that reflects SO/s avant-garde spiritand the Concept Store which showcases curated fashion art and lifestyle pieces. This role blends hospitality retail flair and creative storytelling ensuring both spaces deliver an exceptional guest experience aligned with the SO/ brand DNA.

• Oversee daily operations of the Lobby Lounge ensuring seamless service and a stylish welcoming atmosphere.
• Lead the team in delivering exceptional guest experiences through personalized and intuitive service.
• Collaborate with the culinary and mixology teams to maintain innovative menus signature drinks and seasonal activations.
• Monitor guest satisfaction resolve issues efficiently and ensure brand standards are consistently met.