Responsibilities

• To welcome the guests, anticipate their needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow-up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events, daily shift briefings, and tr...