Overview

Loan and Trade Servicing Account Officer – join Security Bank Corporation. The role ensures the unit meets its strategic objectives and aligns with the segment’s target operating model on customer support infrastructure. The role also manages the daily operation of the unit and oversees resource allocation and workflow of all support activities.

Responsibilities

• Ensures the unit meets its service level agreements with both customers and internal units
• Pre-booking review and processing of all approved/documented business loan applications
• Ensures credit proposals for line renewals or line increases/decreases are complete on time

• Resolve complex customer requests or complaints in coordination with other internal units of the Bank; coordinate and resolve technical and transformation issues
• Responsible for KRA-setting and ensuring the team exceeds minimum KPI/KRA on a periodic basis
• Function...