📍 Local Job Near You
Load King Customer Care - Product Matter Expert.
Custom Truck One Source
📍
Kansas City, United States
Location
Kansas City
Posted
June 20, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
**Load King Customer Care - Product Matter Expert.**
**Job Description**
**Department** : Engineering
**Reports To:** Chris Wallace – Sr. Product Designer
**FLSA Status:** Exempt
**Salary Grade:** $60 - $90K
**Date:** 04/20/2026
**Location:** Kansas City, MO
**Summary:**
Load King Customer Care - Product Matter Expert, serves as the primary technical escalation resource and expert consultant for service operations, customers, engineering, and cross-functional teams. Functioning primarily in an office-based capacity, the SME provides remote diagnostic guidance, owns the Voice of Customer (VOC) process, develops and delivers technical training programs, and collaborates with engineering on product development and service strategy. This position requires deep product knowledge, strong analytical skills, diagnostic capability, and demonstrated ability to exercise independent judgment and make recommendati...
**Job Description**
**Department** : Engineering
**Reports To:** Chris Wallace – Sr. Product Designer
**FLSA Status:** Exempt
**Salary Grade:** $60 - $90K
**Date:** 04/20/2026
**Location:** Kansas City, MO
**Summary:**
Load King Customer Care - Product Matter Expert, serves as the primary technical escalation resource and expert consultant for service operations, customers, engineering, and cross-functional teams. Functioning primarily in an office-based capacity, the SME provides remote diagnostic guidance, owns the Voice of Customer (VOC) process, develops and delivers technical training programs, and collaborates with engineering on product development and service strategy. This position requires deep product knowledge, strong analytical skills, diagnostic capability, and demonstrated ability to exercise independent judgment and make recommendati...