Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or change systems or processes as appropriate.

• Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of regional, divisional and corporate goals.
• Participates or leads in the design, development and implementation of processes within the area of expertise.
• Prepares internal customs documents to enable the import/export processes for packages arriving/departing via aircraft.
• Prepares international manifests to ensure responsive and efficient customs clearance is possible.
• Maintains all customs documentation well organized and properly filed.
• Performs sorting, baggage...