Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.While operational tasks may be part of these roles, the majority of time is spent on office-based activities.Lead or Senior Level ResponsibilitiesHandle escalated or more complex issuesCoordinate team activities or those of agency contract staffSupport supervisor or manager activitiesSupport design, review, and implementation of processes and proceduresGeneral Job DescriptionResearches, resolves, and answers customer inquiries on service failures and billing problems applying customer relations policiesMonitors batches of airway bills manifestation, and ensures duty and tax paperwork submitted for invoicing in a timely mannerIssues credits/debits to customer accounts as warrantedMaintains management and related departments updated on new, crucial and recur...