About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

We have an opportunity for a Live Operations Planning Manager to join our team at AXA Health. You’ll play a key role in the strategic and operational management of the AXA’s live contact centre activities. Responsible for ensuring exceptional customer service, this role involves leading proactive, real-time monitoring of performance using data and analytics to make swift, informed decisions. You’ll eff...