负责蔡司合作伙伴及体验门店的零售服务体系优化工作，包括设计标准化客户旅程、优化客户店内体验、培训店员以强化服务流程，确保门店的服务体验与专业性能够深度体现蔡司品牌价值。

Responsible for optimizing the retail service system for ZEISS partners and experience stores, including designing standardized customer journeys, enhancing in-store customer experiences, and training staff to strengthen service processes, ensuring that the store's service experience and professionalism deeply reflect the ZEISS brand value.

Education / 教育背景

Experience / 经验

Other skills /其他技能

Main Tasks / 主要任务