Skill set

: Life Insurance Operations Specialist (Voice, Chat, Quality & Training)
Experience

: 2-8 Years
Location

: Mumbai
Job Summary ;
We are seeking experienced professionals with expertise in US Life Insurance Agency Management and Servicing. The ideal candidate should possess strong customer service, communication, quality, training, and operational support experience within international contact center environments.
Key Responsibilities :
Handle customer interactions through Voice, Chat, and Email channels.
Support US Life Insurance and Annuity servicing operations.
Resolve customer queries accurately and efficiently.
Deliver exceptional customer experience and ensure customer satisfaction.
Conduct quality audits, compliance reviews, and coaching sessions.
Provide feedback and performance improvement recommendations.
Participate in calibration sessions with internal and client stakeholders.
Deliver new hire, refre...