This is a remote position. Position Title: Level 2 Technical Support Engineer Client: Data Outsource Pty Ltd Work Set-up: Work From Home Schedule: Australian Business Hours (AEST/AEDT/AWST) Salary Package: To Be Determined JOB DESCRIPTION FOR A LEVEL 2 TECHNICAL SUPPORT ENGINEER Data Outsource Pty Ltd is seeking a skilled and customer-focused Level 2 Technical Support Engineer to provide remote technical support across a diverse client base. This role serves as a key technical escalation point, supporting desktop, server, cloud, and Microsoft 365 environments while ensuring operational uptime, security, and service excellence. Working within a Managed Service Provider (MSP) environment, you will be responsible for resolving technical issues, supporting client infrastructure, and delivering a professional support experience to Australian businesses. Your responsibilities as a Level 2 Technical Support Engineer would be: Technical Support & Incident Management Provide Level 2 support acr...