Enhance your IT skills as a Level 2 Deskside Support Technician at Brookfield Renewable. Provide advanced technical support remotely and onsite for hardware, software, and connectivity issues to ensure seamless operations.
This role involves hands-on troubleshooting for escalated incidents, device deployments, and collaborating with the Infrastructure and Security teams to ensure a high-level customer experience. You'll utilize your expertise in Windows, macOS, and various business applications to address problems efficiently while maintaining accurate asset records and supporting lower-level technicians.
Key Responsibilities:
• Resolve escalated IT incidents and requests promptly
• Provide remote and deskside support for laptops and peripherals
• Diagnose hardware and software issues across platforms
• Manage device imaging and deployments for user access
• Mentor Service Desk team through training and knowledge sharing
Requirements:
• 5+ years of hands-on I...