• Responsible for providing administrative support to the Advice & Service Delivery teams, including managing follow-up requirements for credit files, collateral registration & discharges, set-up and maintenance of payments, processing & preparing renewals, etc.

• Responsible for resolving routine problems to ensure the needs of the members, staff and the Credit Union are met.

• Responsible and accountable for providing quality service to the branch teams and borrowing members.

• Responsible for adhering to all Credit Union policies and procedures, ensuring appropriate internal control procedures are followed and reporting on all required procedures.

• Responsible and accountable for staying abreast of all functional processes and procedures in order to facilitate quality and seamless delivery of sales and service to members.

• Responsible for assisting in the management of credit files through their ...