Job Title: Legal Intake Specialist Schedule: Monday to Friday 8:00 AM – 5:00 PM & 9:00 AM – 6:00 PM PST

Job Description:

• Serve as the first point of contact for prospective clients, managing inbound and outbound communications.

• Qualify leads based on firm-defined criteria.

• Collect and document accurate information in internal systems.

• Guide qualified prospects through the retainer process.

• Require strong communication skills, attention to detail, and understanding of legal intake processes.

Responsibilities:

• Handle inbound and outbound calls, messages, and follow-ups with prospective clients.

• Conduct structured legal intake interviews to gather personal and case information.

• Qualify leads according to established criteria and intake guidelines.

• Accurately document information in CRM or case management systems.

Skills:

• Fluency in English and Spanish (spoken and written).