Job Description This position is for SMU Executive Development. (SMU ExD) Training Management System (TMS) Migration & Systems
Support theTMS migration and implementation. Liaise with central IT, vendors, and internal stakeholders to ensure successful rollout. Translate business requirements into system specifications. Support user acceptance testing (UAT), data validation, and system configuration. Drive user adoption, training, and post-implementation support. Identify and resolve system issues and continuously enhance system performance.
Learning Data, Surveys & Insights
Support programme impact surveys across key programmes. Analyse survey data to generate actionable insights for programme improvement. Contributes to end-of-programme analysis, including detractor and sentiment insights. Present findings to internal stakeholders to support evidence-based decision-making. Apply AI-enabled analysis (e.g., summarisation, theme detection) to synthesise survey. feedback and qual...