Description

Business Overview

The Rakuten Group offers over 70 diverse services globally, spanning E-commerce, travel, and digital content, as well as FinTech services such as credit cards, banking, securities, electronic money, and smartphone payment apps. We also provide mobile carrier services and operate professional sports teams. By organically connecting these services through our membership program, centered on Rakuten members, we have built a unique and unparalleled Rakuten Ecosystem.

Department Overview

Under the Rakuten Group’s mission to empower people and society through innovation, the Commerce & Marketing Company operates a wide range of core services, including Rakuten Ichiba, Rakuten Travel, Rakuten Books, Rakuten Fashion, Rakuten 24, Rakuten Mart, and various media services.

Our department oversees and manages Customer Support (CS) operations across all businesses and services within the Commerce Company...