We are looking for a passionate and forward‑thinking UX Design Lead to shape the future of digital customer experiences within DHL Express’s Life Sciences & Healthcare (LSH) sector. In this role, you will lead the design of end‑to‑end customer journeys, creating seamless, intuitive, and impactful experiences for a diverse set of users across complex ecosystems.

Your work will play a pivotal role in driving user‑centric innovation, balancing agility with the stringent compliance needs of the LSH industry. Part of the Digital Customer Experience CoE, you will collaborate closely with program and product leaders to elevate the customer experience across all touchpoints.

• Lead and inspire customer journey mapping, user research, and collaborative workshops to uncover insights, identify pain points, and unlock new opportunities across channels and user roles.
• Design inclusive, accessible, and meaningful service exp...