Job Family:

Travel Required:

Clearance Required:

Responsibility

• Identify training gaps in the team and develop a plan with department training managers for retraining sessions. Will be responsible for successful implementation of retraining sessions.
• Monitoring trainee performance data to identify areas to reinforce training material. This includes analyzing exam results in detail and presenting findings + proposed resolutions. This will be shared jointly with others who are also ensuring this process is thorough, complete and regularly monitored.
• During non-training or non-production periods the trainer would be involved in conducting Refresher trainings for Coders, preparation of training manuals; ...