Drive success in Field Services as a Lead Technical Support professional. Your role involves enhancing the operational efficiency of trackside equipment through strategic troubleshooting and performance tracking.
This position requires a depth of knowledge in electromechanical systems as you act as a key liaison among field service, quality, and engineering. With a proactive approach to service improvements, you will engage in software updates, performance monitoring, and effective communication, ensuring seamless operational support.
Key Responsibilities:
• Track and analyze performance metrics for deployed equipment
• Perform detailed diagnostics and repairs in the field
• Manage software updates and firmware tracking
• Document procedures and assist with training activities
• Identify service improvement opportunities based on data
Requirements:
• Over 4 years of support or related experience
• Required technical qualifications include a high school dip...