**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.**

**Overall purpose:** Responsible for implementing, improving, supporting and leading the processes, strategies, communications and tools for technical organizations to enhance operational efficiency and competitive advantage in technical business areas. Must have a thorough knowledge of the technical organization (processes, procedures, tools, applications, systems, etc.)

**Key Roles and Responsibilities:** Typical tasks may include, but are not limited to, the following:

+ Provide L2 intake review and governance for FLAIR MyTickets submissions including credit/activation escalations, promotion and VPGM-approved exceptions, fraud/GFMO reviews, and high-level adjustment requests
+ Support broadband network escalation pathways — validate, triage, and coordinate resolution for service-impacting issues affecting ...