Lead Specialist, Quality Management, OPEX

ReSourcePro

Negotiable

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

Job Description

We're looking for a driven quality professional to join our Operational Excellence team in Ortigas as a Lead Specialist for Quality Management.

Responsibilities

• Act as a bridge between our Total Quality System (TQS) and daily operations staff
• Monitor compliance with quality standards
• Develop and conduct training programs
• Facilitate workshops and coaching sessions
• Champion a culture of quality across Service Delivery Units

Qualifications

• 5+ years of experience in a BPO environment
• Strong background in Quality Management Systems
• Data analytics skills you can put to work
• Confident trainer and facilitator (workshops, coaching, one-on-ones)
• Proficient in MS Office (Word, Exce...