Lead Specialist – GES Q2C Collection (China)
Shanghai, China

As a Lead Specialist – Credit Management & Collection, you will play a key role within our Global Enterprise Services (GES), supporting multiple business groups in managing credit risks and ensuring healthy cash flow.
You will act as a trusted partner to both internal stakeholders and customers, balancing business growth with risk control.

Your Key Responsibilities

+ Manage assigned customer accounts, including collections follow-ups and reconciliation of outstanding receivables
+ Monitor overdue balances and drive timely recovery to reduce delinquency
+ Analyze aging and credit risks, supporting bad debt provision reviews
+ Ensure compliance with internal policies, procedures, and regulatory requirements
+ Collaborate with Sales, Finance, and Legal on collection and risk mitigation strategies
+ Evaluate customer creditworthiness, maintain accurate SAP data, and build strong sta...