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Job Description
Description
:1. Manage Service Request Forms (SRF) intake and lifecycle
Review SRF submitted by LBU by going through the information provided by LBU in the workflow and ensuring SRF is approved timely by all parties including Function Lead, HOD and LBU.
2. Coordinate end-to-end migration of finance services
Assist in delivering the project scope, deliverable and objective that support business goals in collaboration with Project Manager, senior management, Head of GFS and stakeholders.
Assist in monitoring the project milestone, manage risks/issues, and coordinate UAT and hyper care to ensure on-time, in-full delivery per agreed timeline.
3. Service management reviews and performance tracking
Consolidate and analyse SLA, KPI, and TAT metrics to deliver insight-driven decks for monthly and quarterly reviews, including root-cause analysis, actionable plans, and real-tim...