Responsible for ensuring that the primary operations of the case management department function efficiently. Maintains a caseload or assignment as per requirement while providing a first line resource to social workers. Acts as a liaison for medial and social issues that may arise, and communicates information and recommendations to the management as needed.


Principal Accountabilities:


1. Assesses the phyco-social needs of the patient and family and develops a treatment/care plan in concert in with patient, physicians, nurses and other members of the departmental team.
2. Provides crisis intervention, and supportive counseling to patients and their families as needed and may refer to outpatient resources as appropriate.
3. Serves as patient advocate and liaison with physicians, families, insurance company, community agencies and others as needed to ensure continuity of care.
4. Links patients/family to the appropriate community support groups...