Job Title

IT Infrastructure Monitoring & Event Management
Lead - ServiceNow Event Management
(Senior Technical Support Specialist 1)

Division

Technology Services

Reports To

Manager, IT Service & Asset Management

Max Salary Range

$113,683 - $155,216

Overview:

IT Infrastructure Monitoring & Event Management Lead – ServiceNow Event Management (Senior Technical Support Specialist 1) will be responsible for leading the City’s IT infrastructure monitoring & event management service line, leveraging ServiceNow as the City’s enterprise platform for monitoring & event management. Reporting to the Manager, IT Service and Asset Management, this role is both strategic and hands-on, leading the operational team responsible for end-to-end monitoring of IT infrastructure components, system performance, and application availability across the City's IT landscape, with ServiceNow serving...