Role Summary

Lead the architecture and delivery of enterprise‑scale ServiceNow solutions, driving platform strategy, AI‑enabled workflows, and multi‑domain transformation across ITSM, ITOM, CSM, and HRSD.

Key Responsibilities

• Define end‑to‑end ServiceNow architecture and platform strategy
• Design scalable, integrated solutions across multiple modules
• Drive AI‑enabled workflows (Virtual Agent, Predictive Intelligence, GenAI)
• Act as trusted advisor to senior stakeholders (CIO/CTO level)
• Oversee solution design, integrations, and delivery governance
• Support pre‑sales, solutioning, and practice development

Requirements

• 10–15+ years IT experience, with 5+ years in ServiceNow architecture
• Strong multi‑module expertise (ITSM, ITOM, CSM, HRSD)
• Proven experience in enterprise implementations and stakeholder management
• Hands‑on experience with int...