As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Position Overview
The Product Manager is accountable for defining and delivering digital capabilities across end-to-end service supply chain (SSC) and customer ops workflows. They act as the bridge between business and IT, translating business needs into product features across CRM, integrations, and service systems, while driving measurable outcomes. They prioritize the roadmap based on business requirements, propose scalable solutions, act as the voice of the business in implementation, incorporate feedback, and drive adoption. They also support wider SSC business operations by developing...