Drive community engagement as a Lead Service Navigator Manager, providing leadership and support to a dedicated team in Alberta. Connect Job Seekers to essential services through effective navigation strategies.
Your role includes leading and mentoring Service Navigators, ensuring alignment with program goals and provincial standards. You will monitor team performance, participate in complex cases, and foster relationships with service providers, ensuring the Job Seeker experience is seamless and supportive. Collaboration with other program leaders will enhance service coordination.
Key Responsibilities:
• Daily supervision of Service Navigators to foster teamwork
• Monitor and adjust caseloads and referral patterns
• Support service providers and maintain strong partnerships
• Contribute to training sessions and case reviews
• Identify and report system gaps to leadership
Requirements:
• Bachelor’s degree in relevant field required
• 5–7 years in employme...