Lead-Service Management(IT Service Mgmt)_2769

Overall Objectives of Job

• Primary point of contact for IT service levels and issues for customer
• Responsible for IT Safeguard functions like DPRA, ARS, TPRM Pen testing, AMP, various OE specific statuary audits

• Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to agreed business contacts as per defined process
• Reporting in IT Governance Status Meetings (Summary of Problem, Incident/RCA, Change, Service Request, Service Level Metrics, IT Security Management / Audit Readiness, vulnerability & toxicity management, Contract Mgmt., Financial Mgmt., IT Operational Trending Analysis, etc.) ensuring IT Service Delivery is meeting business requirements
• Creating / Updating Account IT Service Delivery Management Wiki (including all diagrams and process documentation obtained from Tran...