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Lead Service Desk Specialist

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Epam
📍 kazakhstan, Kazakhstan
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Location kazakhstan
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Posted June 05, 2026
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Commute Local Area
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Job Description

Description

Currently, we are looking for a Lead Service Desk Specialist to join our geo-distributed team in providing end-user support to EPAMs clients.

Currently, we support more than 20 clients across the globe, representing Healthcare, e-commerce, Retail, travel, technology, and other industries. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.


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Responsibilities

  • Lead multiple geo-distributed teams to deliver high-quality support service to clients
  • Major Incident Manager (MIM)
  • Provide day to day servant leadership, guidance, and coordination across teams
  • Supervise and review the work of team and handle customer complaints properly
  • Managing team performance, KPIs and SLAs-driven types of engagements to define and implement correction plans when needed

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    📍 Location Details

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    City
    kazakhstan
    🗺️
    Country
    Kazakhstan
    🚗
    Commute
    Local Area

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