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Lead Service Delivery Manager

🏢
ThoughtWorks
📍 Singapore, Singapore
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Location Singapore
📅
Posted June 09, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job responsibilities

  • You will manage delivery of managed services in line with the expectations of the contract and based on fostering a mature and respectful relationship with the relevant client and internal stakeholders.

  • You will share your service delivery expertise and actively contribute to building improvements to the foundations of the practice of service delivery within DAMO.

  • You will build a partnership with clients that enables anticipation of their needs and plans for delivery with internal support teams.

  • You will track key metrics for service delivery and identify and initiate corrective activity to ensure service level agreements are consistently achieved.

  • In the event of a highly impactful incident, you will work to ensure the required resources are appropriately focused and working effectively while ensuring key customer stakeholders are kept informed on a regular basis, including the performance a...

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    📍 Location Details

    🌆
    City
    Singapore
    🗺️
    Country
    Singapore
    🚗
    Commute
    Local Area

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