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Lead Service Delivery Manager
Hemmersbach
π
national capital region, Philippines
Location
national capital region
Posted
June 23, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Role:
Leadership & Delivery Management
- Lead and manage a cross-border team of Service Delivery Managers to execute all operational and contractual obligations for assigned customers.
- Define, plan, track, and manage project deliverables and service targets to ensure successful outcomes.
- Oversee multiple concurrent projects at a global scale.
- Align team to the company standards and promote compliance with the Service Delivery Code
- Balance multiple concurrent projects in a scaled agile, fast paced and international environment
Customer & Stakeholder Engagement
- Serve as the primary operational point of contact for customers at both strategic and operational levels.
- Manage customer expectations with confidence and maintain strong relationships with seniorβlevel stakeholders.
Service Quality & Process Improvement
- Monitor ...