Roles and Responsibilities

• Own the Salesforce platform architecture, configuration, and long-term roadmap.


• Design and implement scalable solutions within Salesforce Service Cloud.


• Build and maintain automation using Flow and declarative tools.


• Manage integrations between Salesforce and external systems, including HR platforms.


• Act as both technical architect and hands-on administrator.


• Define and enforce governance, security, and compliance standards.


• Evaluate vendor solutions and drive platform decisions.


• Ensure platform stability, performance, and continuous improvement.

Required Qualifications

• Strong experience with Salesforce Service Cloud.


• Proven ability to own and manage the Salesforce platform end-to-end.


• Hands-on experience with Flow automat...