Responsibilities

Responsible for effective management of the Quality Surveillance team and Technical Records team. Provide quality leadership and guidance for operational issues on cost of quality, vendor or supplier defects, process FTY and process non-compliance. Coordinate and perform investigations where applicable. Lead and coordinate investigations on customer escapes, closing the communication loop with relevant customer contacts to update on containment actions, root cause analysis, and corrective and preventive action plans, by sharing a full investigation report. Perform general and scheduled surveillance of operations areas and processes. Coordinate with quality team and relevant functional leaders to finalize/review root cause analysis and corrective and preventive action plans. Monitor and drive closure of outstanding actions arising from various investigations and surveillance activities. Conduct technical inquiry as guided by prevailing GEESM procedures an...