**Lead Project/Program Manager (Digital Care)**

**Overview**

We’re looking for a **Lead Project / Program Manager** to drive execution across our **Digital Customer Care** ecosystem, with a primary focus on **chat and social media support channels** . This role is designed for an execution‑focused delivery partner who thrives in **fast‑moving, frequently changing environments** and can keep cross‑functional teams aligned from intake through launch.

You’ll lead well‑defined initiatives that improve how customers engage with us through digital care channels—partnering closely with Operations, Product, Technology, and external platform providers. Success in this role requires strong delivery rigor, adaptability, and the ability to coordinate across peers without formal authority.

This is a **hands‑on execution role** for a project manager who enjoys managing ambiguity, driving momentum, and ensuring outcomes land as intended.

**What Yo...