**Job Description**
The Lead Patient Service Representative functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a range of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of Patient Service Representative administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage.
Duties and Responsibilities:
+ Leads huddles to supervise, assess and evaluate department workflow.
+ Provides orientation and training for administrative staff.
+ Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds.
+ Manages the patient care flow and assists with overseeing CS-Link message pools.
+ Monitors and assesses administrative workflows, perf...