Summary The Lead Medical Support Assistant (LMSA) assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services. The LMSA performs a variety of supervisory administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services. NOTE: The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Responsibilities Assures coverage of all areas of responsibility. Conducting ongoing review to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload. Creating and maintaining employee work schedules. Orienting and providing on-the-job training for new and current employees. Ensuring all training requirements are met. Acting as a liaison between MSA and staff t...