Job Purpose/summary ：

The Customer Service Agent is to deliver ocean or supply chain service in line with Maersk values and policies, always maintaining a customer-centric approach. This role involves providing effective business solutions that address customer needs, and is responsible for coordination with relevant stakeholders to ensure timely resolution of customer requests within established timeframes.

Key responsibilities ：

- Execute and follow SOP/IOP request for booking, documentation, emails, calls, chats or reports, while ensuring compliance with company internal processes and policies.

- Complete tasks with a strong focus on accuracy, timeliness, and service quality, and deliver performance to contribute to business outcomes and meet particular KPIs.

- Facilitate the sharing of best practices and experiences to drive improvements in team performance, to seek opportunity for process improvement, and propose corresponding solutio...