Become a pivotal part of our team as a Lead Host, ensuring a seamless guest experience through effective management and team supervision. You'll oversee reservations and optimize seating for maximum flow.
We are looking for an energetic Lead Host to join us in delivering high-quality service. In this key leadership role, you will supervise the host team and manage the TOCK reservation system. Your expertise in guest communication and conflict resolution will enhance our dining atmosphere, making each visit exceptional.
Key Responsibilities:
• Supervise and lead the host team for optimal service
• Optimize the TOCK reservation system for bookings and pacing
• Coordinate communication among guests, staff, and kitchen
• Address guest concerns and ensure service recovery
• Maintain professionalism and service standards at the front door
Requirements:
• Strong leadership and coaching skills in hospitality
• Advanced guest service and conflict-resolution experie...